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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-22-2018 03:46 PM

HP Recommended
Product: EliteBook 840 G1
Operating System: Microsoft Windows 10 (64-bit)

Windows 10, version 1803, build 17134.165

 

I don't manage to perform the TPM update

I downloaded the IFXTPMUpdate_TPM12_v0434.exe

If I want to execute I am asked for the Owner password which I do not have.

Then I tried to follow the HP instructions (SP82407/Readme.html) for this issue. To no avail.

I used Powershell, I used the plain command prompt, both with admin priviliges.

 

  1. reg add HKLM\SOFTWARE\Policies\Microsoft\TPM /f /v OSManagedAuthLevel /t REG_DWORD /d 4
    This one I could accomplish
  2. WMIC /namespace:\\root\cimv2\Security\MicrosoftTpm Path Win32_Tpm Where __RELPATH="Win32_Tpm=@" Call SetPhysicalPresenceRequest 14
    This one generated errormessages, like  "bad query" and "access denied"
  3. shutdown -r -t 15
    This one worked, but I still have  not patched my TPM.

I cleared the TPM under windows, did not help either.

Help most welcome. Thank you for your attention.

 

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