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‎09-16-2018 07:30 AM - last edited on ‎09-16-2018 09:40 AM by Retired

HP Recommended
Product: HP250 G6
Operating System: Microsoft Windows 10 (32-bit)

Hi

I am no technophobe, so please bear with me. Initially I have had trouble finding HP  website to state my problem - thought it would be easy simply to contact HP to iron out my problem as my product is still under warranty.

 

The product I have is an HP250 G6 Core i5 - 7200U. SN: [edit]

 

I purchased my laptop on 8 April this year from Laptops Direct and have had problems ever since with a too sensitive pointer, which seems to have a mind of its own . It often does nt stay where I place it and sometimes wanders and opens up things I havn' t asked for, and changes the format of programs I am currently using e.g. Microsoft Excel.

 

In addition the slider at the right side of the page always sticks and I have continuously to jiggle the pointer to release it.

 

I have noted that others also have this problem and wonder if its the model I have purchased.

 

I have used control panel to reduce the speed of the pointer to no good effect.

 

Can you please help. 

Thanks John 

    

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