• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-12-2020 05:08 PM - edited ‎04-12-2020 05:34 PM

HP Recommended
Product: Probook 450 G5
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have Probook 450 G5 with standard encryption using Bitlocker. When I completely shut down my laptop and switch off power cable then next time I turn on a laptop "Power-On Authentication" screen shows off (before boot menu). It was working properly until today. Now neither fingerprint is not recognized nor password is correct. And I'm sure my password is 100% correct.

 

I have Microsoft (office 365) account instead local account so "whoami" on cmd returns "azuread\NAME.SURNAME", but on "Power-On Authentication" I can see "DESKTOP-XXXXXXX\defaultuser1". Obviously I haven't created such an account and never seen it before. 

I can't remember what was in this place previously when I managed to log in properly.

 

As I've read on this forum resetting BIOS using "SMC.bin" is no longer supported in any region?

Is there any other way to either reset BIOS or change "defaultuser1" to the correct account when my password is really working?

FYI I have  BitLocker recovery key for os drive

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.