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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-27-2020 10:10 AM

HP Recommended
Product: Compaq CQ58-214SL
Operating System: Microsoft Windows 8.1 (64-bit)

Good evening, I am contacting you to ask for help regarding a problem regarding the Realtek PCIe Family Controller driver, which is marked with a yellow triangle inside which there is an exclamation point. My computer is a Compaq CQ58-214SL.

Viewing the properties of the aforementioned driver, in the "General" section compares the following message which is unclear to me: "The system firmware of the computer does not contain enough information to configure and use this device properly. To use the device, contact the computer manufacturer for a firmware or BIOS update. (Code 35) ". I have tried disabling power saving Ethernet and downloading the latest driver from the manufacturer's site but the problem still exists.

Currently the connection works via wi-fi, therefore without a LAN cable, I hope you can help me.

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