• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-04-2019 06:59 AM

HP Recommended
Product: Probook 640 G4
Operating System: Microsoft Windows 10 (64-bit)

Hi, 
I am having an issue with a recently bought Hp Probook 640 G4.
When docking it in to a Hp 2013 Ultraslim dockingstation into 2 monitors the screens does not get recognised, sometimes one gets recognised, sometimes the screens are black (but you hear them connecting)

The 2 monitors are Samsung S24F350H and they have 1*VGA and 1*HDMI input.
I have been using DP (in dockingstation) to HDMI (monitors) cables but I cannot get this to work and I am starting to lose hair over this....


I have tried:

Updating Video drivers on PC
Updating Chipset drivers on PC
Updating BIOS on PC
Updating Firmware on DockingStation

If I try the VGA port on the Dockingstation to VGA in monitor I do get a picture on that screen (most of the times) but it is far from acceptable.

The funny thing is that the previous company I worked for we bought probably a few 100 of Hp Elitebooks and used the Ultraslim dockingstation and NEVER had one single issue like this. In this Company I have bought 2 Ultraslim Dockingstation and both has behaved like this.
The only difference was that we were using HP Monitors instead of Samsung.

If anyone can assist me here, I would be very grateful.

/Robert

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.