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‎05-30-2021 07:26 AM

HP Recommended
Product: HP Probook 850 G6
Operating System: Microsoft Windows 10 (64-bit)

Some weeks ago I hab first time the problem the HP Sure Run reported an inconsistency of HP Sure Sense which could not be recovered. After reinstalling HP Sure Sense and reboorting everything seemed to be OK again.

 

Some days later the problem poped up again. We reinstalled HP Sure Sense again, but this time we had to uninstall it before.

 

Yesterday we had the same problem again. We uninstalled HP Sure Run. Uninstallation seemed to work correctly, and HP Sure sense did disappear in Windows Apps listing. But now we cannot install it again. Everytime we try Setup aborts unexpectedly with the following eventlog message:

 

Protokollname: Application
Quelle: MsiInstaller
Datum: 30.05.2021 14:38:29
Ereignis-ID: 11722
Aufgabenkategorie:Keine
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: HELGA-03\peter
Computer: HELGA-03
Beschreibung:
Product: HP Sure Sense Installer -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallProduct, location: C:\Users\peter\AppData\Local\Temp\, command: "C:\Users\peter\AppData\Local\Temp\HP Sure Sense_1.2.36.0\DeepInstallerWrapper.exe" install 29046c579a2d4bf7a588cc4e4789cde2

I have no idea how to solve the problem. - Can anybody out there help me?

 

 

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