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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-22-2020 04:46 PM - edited ‎01-24-2020 12:33 AM

HP Recommended
Product: Probook 650 G4
Operating System: Microsoft Windows 10 (64-bit)

Products: 
- Probook 650 G4 i5-8250U 8GB Intel UHD 620   (up to date: bios, drivers, windows)
- USB-C Dock G4 (up to date: firmware & drivers)
- Stock HP USB-C Cable

- lots of HDMI and DisplayPort cables.

 

Hello,

 

Can someone help me with the following problem?

 

How can I get 4K 60hz working on my Probook 650 G4?

 

Inside there is a Intel UHD 620:  https://www.intel.com/content/www/us/en/support/products/126789/graphics-drivers/graphics-for-8th-ge...

Connected with a USB-C (HP) cable to the USB-C Dock G4: https://store.hp.com/NetherlandsStore/Merch/Product.aspx?id=3FF69AA&opt=ABB&sel=ACC

My Samsung U32J590UQUXEN is connected with a DisplayPort cable to the DisplayPort on the USB-C Dock G4.

 

3840 x 2160 only 30hz

2560 x 1440 60hz is working fine..

 

tried making a custom resolution with the intel command center, no luck.

 

Yes, I checked the cable and monitor, everything is working fine with my normal desktop with a GTX680 and the same DisplayPort cable and monitor.

 

Thanks in advance!

 

Kind regards,

Joppe

 

 

 

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