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HP Recommended
HP ProBook 640 G1
Microsoft Windows 7 (64-bit)

It's been 1.5 years. I was  installing default HP Programs. From this page: https://support.hp.com/us-en/drivers/selfservice/hp-probook-640-g1-notebook-pc/5405392 I clicked Manageability-Tools and then I clicked Learn More. http://www8.hp.com/us/en/ads/clientmanagement/download.html  There I downloaded HP Image Assistant (HPIA).  I installed it. But it extracts itself. Then opens this directory C:\SWSetup\sp94976. I navigated to C:\SWSetup\sp94976\ThunderboltFirmware\x64 and accidentally opened ThunderboltFirmware.exe   It does nothing (Just a command prompt window and it disappered after 1-2 seconds). Then I  opened it with Administrive Privillege. Nothing happend. (Just a command prompt window and it disappered after 1-2 seconds). After few days, I seen that touchpad buttons are working abnormally. (Sometimes both worked, sometime both not). I thought it is a software problem. I reinstalled drivers but it's still not working. Then keyboard keys shift (both), alt, alt gr, ctrl (both), fn. I reinstalled keyboard drivers too! After a few weeks. I opened my laptop. I saw it is in sleep state. I tried to exit. I failed. I hold Power Button for 10 seconds It's still in Sleep State. I removed the battery and inserted it again. The power button still indicating Sleep. I removed Laptop Back Cover. The processor fan, Hard disk both are off. After 1 month, I saw the laptop is fully off. I pressed power button. Low battery! Orange LED blinking. I charged it for 1-2 hours. Then, I pressed power button. 'Reusuming Windows' is showing. It booted successfully. Then I tested the keyboard. Keys mentioned in aboved still not working. `-1-q-a-z  keys aren't working. 5-T-G-B Keys too. Then I tested the keyboard and touchpad in HP UEFI Recovery and BIOS. It's still not working. Then after a few month I saw  'SMART Hard Disk error'at starup. Then I understood nothing. After 2-3 months I saw windows can't booting. I tried  to reinstall windows. I failed. I realized that Windows and windows recovery and windows Installer can't access SSD. I wiped SSD by BIOS. Then I installed windows 7 successfully. After a long time I tried to use the fingerprint reader by HP Client Security. There is no fingerprint reader in laptop! I also seen a Unknown Device in Universal Serial Bus controllers section. I seen Device status. "Windows has stopped this device Code:43". It's Hardware ID is USB\UNKNOWN and Location Information is Port_#0005.Hub_#0001 Device Instance Path USB\VID_0000&PID_0000\5&31B66F54&0&5 Base Container Id {00000000-0000-0000-ffff-ffffffffffff}. I also found another Unknown Device without Driver.It's Hardware ID is ACPI\HPQ6007. Now I am using a Replaced new SSD, mouse and keyboard. Now I can't run various programs too. Most of them give me this error: 0xc0000005. I think It's RAM Problem. I can't Run Minecraft Java launcher in Windows 7. But in windows 10, I can. I facing the error in Windows 10 too. But less.Minecraft Java LauncherMinecraft Java LauncherWinBootUpdaterWinBootUpdaterUnknown Device without DriverUnknown Device without DriverUnknown Device. The code: 43 problem has gone.Unknown Device. The code: 43 problem has gone.RAM ProblemRAM Problem




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