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‎06-01-2021 09:59 AM - edited ‎06-01-2021 10:12 AM

HP Recommended
Product: HP Omen 15-dh10000
Operating System: Microsoft Windows 10 (64-bit)

Recently I've been experiencing sudden frame drop whenever I am playing Apex Legends. At first, the frame drops were random but now it happens 10 to 20 mins while playing the game. My frame drops to about 20 to 30 FPS. When the graphic card is working fine I would get 120 to 144 FPS. This is while I am plugged.

 

I've run a BIOS test on the components  (graphic card, battery, RAM, etc), no errors were found. I've also upgraded to the latest drivers for my GC and even downgraded, but that did not solve the problem. This is frustrating. I open to suggestions.

Edit: when the frame drop my entire system seems to experience some log (switching between apps, web browsing, etc ). 

 

My next step to RMA the laptop. 

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