HP Pavilion Notebook PC Product ID 00258-61320-28489-AAOEM. Windows 8.1

[Advance23]

Hi Rachel01,

Welcome to the HP Support Forums! 

I am sorry to hear that you are having a problem staying connected to the WiFi with your HP Pavilion PC. I will try my best to help you with this issue. Thank you for the product ID, but I will need the full model or product number and the operating system that is running on the notebook to better guide you. Here are some guides for How Do I Find My Model Number or Product Number? and Which Windows operating system am I running?.

In the meantime, here is a document for Troubleshooting Wireless Network and Internet (Windows ‌‌8 ) that has steps that may resolve this issue for you.

Fix Wi-Fi connection issues in Windows 

Check your network adapter:
If you’re still having trouble connecting to a network, it might be related to your network adapter.

• Try using the Network Adapter troubleshooter to automatically find and fix some problems. This troubleshooter will disable and re-enable the adapter, and try some other common repairs. 
  
  Select the Start  button, start typing Troubleshooting, and then select Troubleshooting in the list. Select View all > Network Adapter.

• Update the network adapter driver. An outdated or incompatible network adapter driver can cause connection problems. Check to see if an updated driver is available.

  1. Select the Start  button, start typing Device Manager, and then select it in the list.

  2. In Device Manager, select Network adapters, right-click your adapter, and then select Properties.

  3. Select the Driver tab, and then select Update Driver.

  4. Select Search automatically for updated driver software.

⛔ If the issue persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

I hope this helps, please let me know how it goes.

Thank you and have a great day!