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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-12-2017 06:53 PM

HP Recommended
Product: ProBook 430 G2
Operating System: Microsoft Windows 7 (64-bit)

I'm getting a BSOD on my ProBook, so am trying to use the Recovery Manager software to revert back to the factory settings.

 

On bootup, I press F11 and I get "windows is loading files' across the bottom, then 'Starting Windows', and then the light blue screen with the HP logo (all as I would excpect).  However, shortly after it comes up with an error box stating "Failed to change working directory'

 

Clicking 'OK' (the only option) takes me into a command prompt and leaves me at the 'x:\windows\system32>' prompt.

 

I've taken the disk out and accessed it from another device, and it seems that the recovery partition is present. 

 

Capture.PNG

 

Is there any way that I can manually enter the commands required to continue the recovery process?

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