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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-28-2017 04:43 AM

HP Recommended
Product: HP ENVY TouchSmart 15-j100ed N
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

My HP Envy laptop came in startup loop after updating Windows 10 to version 1703 (thanks to MS!). I managed to make a backup of my data using the pre-installed Recovery Manager (PC came with Windows 😎 with F11 during startup.

After a week of trial and error the PC now runs again under Win10, using a Recovery USB stick made on an old Dell laptop running Win 10. Nothing else would work. Sadly all my data were gone. I also reinstalled all drivers from the HP site. 

 

Now I can't restore my data from the backup, because HP recovery manager fails under Win10 (error code like FFFFFF..). 

7-Zip apparently succeeded in restoring the files, because the target folder is now very big (about 270 Gb!), but in Explorer it is empty, apart from a tiny file [1].xml. Apparently the folder structure didn't come back in a visible manner and I can't find my data. But when I search for a specific filename + extension I see the whole path and I can also edit the file, so it is there. How do I restore the folder structure / paths? 

Or, where can I find a recovery manager version for Win10, that reads my win8 backup?  

Thanks for your advice! 

Regards. Onno B. 

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