• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-18-2020 05:22 PM - last edited on ‎05-18-2020 05:48 PM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My touchpad stopped working today.  I tried restarting the computer, which did nothing.  I opened the Device Manager and checked for an update of the drivers, but it said the best drivers for my touchpad were already installed.  In the past when things like this have happened, I've uninstalled the touchpad through the Device Manager and restarted the computer, and the drivers have been automatically reinstalled and it starts working again.  When I tried that, it didn't work.  Thinking that maybe the drivers were gone somehow, I went to the HP website and found Synaptic touchpad drivers compatible with my computer, downloaded one that was supposedly compatible, and tried to install it.  The installer said it wasn't compatible with my computer.

 

Eventually, I found the drivers still on my computer from the last time I had to reinstall them, but when I tried to install them this time, I got an error message saying "A newer version of the Synaptics Pointing Device Driver is installed.  If you want to install the older version of the driver, please uninstall the current Synaptics driver by selecting "Synaptics Pointing Device" from the "Add/Remove Programs" Control Panel, then run setup again."  I found the Synaptics Pointing Device in the Apps & Features control panel, uninstalled it, and tried to reinstall the drivers again, but got the same error message.  I've looked everywhere and there's no trace of any Synaptics Pointing Device currently installed on my computer, but I keep getting the same error message telling me to uninstall it.

 

Does anyone know how [edit] I can fix this?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.