• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP EliteBook x360 830 G6
Microsoft Windows 11

HP Thunderbolt Dock 120 W G2 (L28765)

 

"Communication with the device not possible. The firmware cannot be installed. Failed to detect Thunderbolt controller version." / "Kommunikation mit dem Gerät nicht möglich. Die Firmware kann nicht installiert werden. Failed to detect Thunderbolt controller version."

 

Prerequisite

Ensure that the Thunderbolt BIOS settings match one of the following two options:

  • PCIe and DisplayPort - No Security
  • PCIe and DisplayPort - User Authorization

Boot up the PC without the Thunderbolt Dock and after everything is loaded, connect the Thunderbolt Dock.

 

001-Problem.png002-Step1.png002-Step2.png002-Step3.png005-OK.png

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.