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‎12-04-2021 01:56 AM - edited ‎12-04-2021 02:04 AM

HP Recommended
Product: HP EliteBook x360 830 G6
Operating System: Microsoft Windows 11

HP Thunderbolt Dock 120 W G2 (L28765)

 

"Communication with the device not possible. The firmware cannot be installed. Failed to detect Thunderbolt controller version." / "Kommunikation mit dem Gerät nicht möglich. Die Firmware kann nicht installiert werden. Failed to detect Thunderbolt controller version."

 

Prerequisite

Ensure that the Thunderbolt BIOS settings match one of the following two options:

  • PCIe and DisplayPort - No Security
  • PCIe and DisplayPort - User Authorization

Boot up the PC without the Thunderbolt Dock and after everything is loaded, connect the Thunderbolt Dock.

 

001-Problem.png002-Step1.png002-Step2.png002-Step3.png005-OK.png

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