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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-04-2018 09:29 AM

HP Recommended
Product: HP Stream Notebook PC 11
Operating System: Microsoft Windows 8.1 (64-bit)

Hi all, the problem with my laptop is twofold. I'll provide some details first though - the laptop is an HP Stream Notebook PC 11, the model is 11-d062na and I bought it second hand in 2016.

 

The first problem is that I'm no longer able to scan on the laptop. Before, it used to scan stuff fine using a Canon MP250 series printer plugged in via a USB port. But when I try to scan now, it just says "No scanners detected" even if the printer is plugged in to it.  I have checked Device Manager to try and find the driver but it's not there, and the Imaging devices tab isn't there either.

 

The second problem is a lot like the first. When I open the Camera app on my Notebook, it says "Connect a camera". The webcam is in built and has worked perfectly before, but now it doesn't. Again, I checked for the driver in Device Manager but it's not there and neither is the Imaging devices tab.

 

I have tried resetting my laptop and tried installing new drivers for both of these but they don't seem to work. Maybe I deleted something that caused the webcam and scanner to malfunction? I don't know, but it's been very frustrating dealing with this issue over the past couple of days and I'd really appreciate any help.

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