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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-07-2018 08:03 AM

HP Recommended
Product: Lenovo Ideapad Y700 17Isk
Operating System: Microsoft Windows 10 (64-bit)

 

Since one of the latests windows updates, every time my laptop goes into sleep mode, It will stop working, so when i try to turn it on again a white screen with some thin lines will show up and wont let me see anything, although it seems that the pc works just fine since i can notice the mouse moves through the screen. In order to make use of the pc again i have to force the shut down, and switch on again, then everything works just fine.  

 

 

                                                                                                                      Screen picture, different color square is the mouse.

Screen.JPG

 

I tried reinstalling the system, but it didn't work; I also tried installing Intel Management Engine Interface (MEI) Driver. version 9.5 from intel site, but i get a "this system does not meet the minimum requirements for installation of the product." message.

 

I hope to help me solving this issue ASAP .

 

Adrian

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