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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-24-2019 11:30 PM

HP Recommended
Product: HP 241 G1
Operating System: Microsoft Windows 8.1 (64-bit)

Operating System: Microsoft Windows 8.1 (64-Bit)

My computer was working perfectly fine I was surfing internet and finished my quickheal purchase(renewal) I opened quickheal to scan the system and realized it was getting really, really slow. So after some raging minutes I forced the shut down holding the power off button for 10 seconds. 

After that when I turned on the laptop the leds are all on but the screen it's black and the underscore sign continues to show on the screen and it won't start up the system. 

I did a quick test and extensive test for hard drive on the HP diagnostics and it appears that the hard drive  passed the test. Even the memory test shows it passed the test. After every test it appears passed.

Any thoughts on how can I solve this without having to go to service center.

Also it appears that the warranty expired.

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