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‎11-04-2017 12:27 AM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Hi folks,

 

SInce upgrading to 1709, Windows Hello via the TrueVision webcam seems to be partly broken when the laptop comes out of Sleep. It's as if the camera just doesn't switch on when Hello is trying to check, as I see no lights on the webcam itself.

 

Win 10 is fully up-to-date. There are no drivers pending via HP Support. I've checked the webcam driver directly with the downloads page, and it is up-to-date. I've seen another mention of clearing the TPM chip, which I've done.

 

Any ideas?

 

Thanks

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