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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-18-2020 02:36 AM

HP Recommended
Product: HP Chromebook 11A G6 EE
Operating System: Chrome OS

Hi

 

I have a Chromebook that says "Chrome OS is missing or damaged.  Please remove all connected devices and start recovery".

Model "BARLA C3C"

 

I have downloaded the Chromebook recovery media to a USB stick but can not get it to boot from it due to being stuck on a cycle of the Chrome OS is missing or damaged screen.

 

Steps tried:

1. Remove USB stick.  Turn device off. 

2. Hold esc + refresh keys and press power button, release power button.

This boots up and brings up the "Chrome OS is missing or damaged screen."

 

1. Remove USB stick, leave device on the above screen

2. Hold esc + refresh keys and press power button, release power button.

This reboots and brings up the "Chrome OS is missing or damaged screen."

 

I have tried other combinations:

With USB inserted /  without it inserted. 

Ctrl + D 

With USB-C power cable attached / without attached.

 

Any help please?

 

Thanks

Geoff

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