• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-13-2021 05:08 AM

HP Recommended

Hi, I did a reset to my HP15 laptop to factory settings. It took awhile to get to 100% about 4 hours when it was finished a screen came up saying the following configuration change was requested for this computer's Trusted Platform Module (TPM):

Clear TPM

Warning Clearing the TPM erases information stored on the TPM. You will lose all created keys and access to data encrypted by these keys.

Press F1=Accept

Press F2=Reject 

I put in F1 and nothing has happened I also put in the full F1=Accept still nothing. I left it on overnight thinking it might need time and still nothing. I tried shutting it off this morning left it off for about 20 minutes and it came back up. I tried the link in another questions answer and have no idea which one to try the few I looked at said something about clicking on a certain command which is no help because the command I'm trying to put in isn't doing anything! Please help me! 

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.