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‎05-11-2020 06:34 AM

HP Recommended
Product: Probook 450 G5
Operating System: Microsoft Windows 10 (64-bit)

I own a HP Probook 450 G5 and I am having a problem with its charging. Whenever I plug the AC Adaptor, a message that says 'The Smart AC Adaptor is not functioning correctly' appears, and the laptop is neither charging nor discharging and the battery level just stays constant. However, if I unplug the charger and let it unplugged for 2 days or so and then plug it again, the laptop will begin to charge, but if I unplug it and then plug it again, the whole thing just repeats.

I updated every driver and I even reinstalled Windows, but the problem still stays and I really don't know that is to be done.

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