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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-21-2019 03:15 PM

HP Recommended
Product: HP EliteBook x360 830 G5 Notebook
Operating System: Microsoft Windows 10 (64-bit)

The touch screen on my HP EliteBook x360 830 G5 Notebook PC stopped working. 

I have tried a bunch of repair procedures without any success.

The stylus pen works fine.

Here’s what I have tried and found out so far:

Control Panel – Tablet PC Settings; configure touchscreen – does not recognize any touch; same for calibrations

Control Panel: Pen & Touch: does not recognize any touch

Control Panel: Device Manager: HID as follows.

General tab on HID Touch screen – drivers are located with Pen device.

The touch screen driver is from Microsoft and dated 6/21/2006 – seems a bit old?

When I check the details on that driver, message is no files are required or loaded for that device.

I’ve uninstalled and reinstalled drivers with no change

Disabled and enabled with no change.

Here’s the Event Viewer Info  **************************************

Device HID\WCOM48F0&Col01\5&288741d3&0&0000 was not migrated due to partial or ambiguous match.

 

Last Device Instance Id: USB\VID_06E6&PID_C200&MI_04\6&bf7f02a&0&0004

Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}

Location Path:

Migration Rank: 0xF000FFFFFFFFF120

Present: false

Status: 0xC0000719

************************************************************************

It acts like the startup primary touch screen software/drivers are not installed or the device turned on.

Any help would be appreciated.

 

Thanks,

 

Tom

 

 

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