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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-11-2017 11:19 AM

HP Recommended
Product: HP 255 G5 Notebook
Operating System: Microsoft Windows 10 (64-bit)

Suddenly the touchpad stopped working. I've been searching a lot on this forum and no solution works.

 

I've tried the double tap on the upper-left corner, but it didn't work. Additionally there's no button in the upper-left touchpad corner, nor light, nor Fn+key.

 

I've tried a complete reboot (not win 10 hibernation) through "shutdown /s /t 0" but it didn't work.

 

It might be useful to know that just before it happened IoBit driver booster prompted me to fix goldeneye ransomware vulnerability (I think it's about modifying win firewall) and I clicked ok. The process was very long, so I left the computer working and when I got back it was hibernated. When it woke up the touchpad was not working, the synaptic icon was not in the tray, and the control panel was showing some traces of touchpad that now are absent. For example clicking Start -> Settings -> Bluetooth, printers, mouse -> Mouse and touchpad, was showing some settings about touchpad, but now, after reboot there is nothing.

 

It might also help to know that I've a dual boot and the touchpad is not working under linux (mint) neither. So my suspects are about some BIOS settings (I use legacy mode). What should I do?

Can a driver update change BIOS settings? Does it have anything to do with firmware?

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