• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-13-2018 04:43 AM

HP Recommended
Product: ProBook 455 G2
Operating System: Microsoft Windows 10 (64-bit)
After almost a month in repair I got back my ProBook yesterday with a new motherboard, a new hdd and a new palmrest.
The least of my problem is that the laptop seems slow, but what is a greater problem that the mouse gets stuck in the middle of using it. It doesn't matter whether I'm loading something or just scrolling on an already loaded page it just keeps freezing for a couple of seconds then works again.

Background of the problem: before I took it to service the computer got stuck the second it got into Windows, it also became absolutely unresponsive while the mouse was working. I also got a blue death that wiped out everything. After a week in service and a new motherboard and a Windows installed by the service the same problem occured. I took it back, they changed hdd and the palmrest and now the touchpad has issues.

Thanos for any help!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.