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‎01-03-2021 05:32 AM

HP Recommended
Product: HP EliteBook x360 830 G6
Operating System: Microsoft Windows 10 (32-bit)

Hi community 

JoyN1_0-1609676858329.png

 

 

Since a few days, my HP Elitebook is not working properly. The touchscreen does not respond to touch at all and the touchpad functions minimally. I can use the mouse on the touchpad and select things, the scrolling-function using two fingers, as well as the function of showing all open apps via swiping up with three fingers, do not work. I tried to re-enable or re-install the touchscreen via device-manager as proposed by HP, unfortunately, under "human interface" there is no "compliant touch screen", as you can see in the attached picture (in German since I speak German and my laptop is set to German). 

Under "Information about pen and touchscreen" it appears as if my laptop does not have a touchscreen. I am sure, tat I have one, since, up until approximately three weeks ago, I used the touchscreen and signed documents on my laptop...

I am unsure if there is something sufficiently wrong with my Elitebook to contact HP for help or if I can fix my issues easily via some reinstallation. The latest windows-update is on my computer, the issues have been present before the update and are now still persisting... 

Thanks in advance for any tips and tricks,

Joy

Pen- and TouchscreeninfoPen- and Touchscreeninfo

Geräte-Manager/System ManagerGeräte-Manager/System Manager

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