• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-01-2017 06:16 AM

HP Recommended
Product: HP Notebook - 15-ac121dx
Operating System: Microsoft Windows 10 (64-bit)

For you guys who have the sampe problem with me

I have the solution to you and i dont know if this gonna work for you

Soon after i solved this problem on my laptop

i register my account to share you guys in case you guys have same problem with your touchscreen

Same with when you dont have  touch and pen drives in HID

 even i have searched in hp support but i did'nt get............

 

Here's what i done to fix it

 

  1. Press Windows + Q 
  2. Type Device Manager
  3. Go to Mice  and other pointing device not Human Interface Devices
  4. Right click The touchscreen word ( i forgot what was written there and i just remember there is touchscreen there NOT TOUCH PAD)
  5. Then Click Properties
  6. Go to Driver
  7. Choose Rool Back Driver
  8. Done

Thats what i do

idk if this gonna work

Thanks

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.