• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-30-2021 09:34 AM

HP Recommended
Product: USB C Dock G5
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I've been trying to get a new user's HP dock G5 working with his Probook 430 G5 laptop however we are having problems with the monitors. We've just installed the sp112366.exe driver (version 1.0.13.0 Rev.A) and the keyboard and mouse, headset and ethernet are all working but bot 1080p monitors aren't. We've tried with another set of monitors and they dont work either.

 

When we connect the dock, we also get a "Display Connection Might Be Limited" windows notification. Also this dock did work previously with the same laptop, however windows has been reinstalled since then.

 

Thank you.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.