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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-05-2018 05:59 PM

HP Recommended
Product: HP EliteBook x360 1030 G2
Operating System: Microsoft Windows 10 (64-bit)

I have a few issues with USB-C dock with the 1030 G2

 

  1. Both of the external monitors have washed out displays. It's not related to a single applicaction. It happens with Skype, HP Support assistant, a lot of web pages and other applications. This makes typing in forms very difficult sometimes.
  2. The Intel HD Graphics Control panel will not recognize the monitors. It only recognizes the laptop screen.
  3. When working with dual monitors with or without using the laptop screen the dock loses connection with the monitors. The dock may be briefly powering down. If I only work on one monitor the issue does not happen. If actively go back and forth between monitors the issue will occur. It's not immediate shutdown.

 

Here are the details of my setup.

System Model HP EliteBook x360 1030 G2

HP USB-C Dock Model # TPA-B01

Dual Samsung Displays S27E450D

  • one connected displayport to the dock
  • one connected via Startech USB to VGA Video adapter (I have the same washout issues when I don't have this monitor connected.)
  • Both monitors worked with my previous HP Elitebook and docking station. I did not have a USB-C docking station.

 

I am up to date with all drivers and software. All drivers and firmware have been updated on the laptop per the HP Image Assistant. http://ftp.hp.com/pub/caps-softpaq/cmit/HPIA.html

 

Any advice? 

 

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