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‎01-15-2021 10:32 PM

HP Recommended
Product: Pavilion 15
Operating System: Microsoft Windows 10 (64-bit)

I am using a HP Pavilion 15 series laptop with 16 Gb ram.

I recently bought a vava 12-in-1 USB C docking station. When I connect the USB C port, mouse and keyboard connected to the dock work but there is no display and no power. 

But when I connect another HP Elitebook 745 G5 all ports work including display without installing any additional drivers. What could be the reason Pavilion is not able to connect? Can someone guide me as to what needs to be done and what checks I need to make to troubleshoot?

 

Thanks!!

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