• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-09-2021 12:28 PM - edited ‎06-09-2021 12:28 PM

HP Recommended
Product: Probook 4710s
Operating System: Microsoft Windows 8.1 (64-bit)

Hello everyone,

i just brought this laptop back to life. I installed windows 8.1 and everything seems to be working fine except the USB mouse. When i plug it in a USB port it seems dead. When i plug it in a USB3 port windows recognizes the unknown device, the light on the mouse goes on but it stays unknown and the mouse is not working. My USB ports are working fine with other devices/flash drives. The mouse is also working fine in other devices. Any suggestions? Thanks in regard.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.