• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-05-2017 02:34 PM

HP Recommended
Product: HP ProBook 470 G4
Operating System: Microsoft Windows 10 (64-bit)

Hi.

 

My problem: I need to connect my laptop to a device which only supports USB 2.0.

 

I have made all the possible updates, and now my USB Generic Parent Driver (Usbccgp.sys) has the version 10.0.15063.0 (this should be the last one). Unfortunately Windows cannot start my device (it stops with Code 10)

 

I have an older system where this whole configuration is working: Dell Latitude Laptop with Windows 10 x64, the usbccgp.sys version is the same. 

 

The only difference between the two systems is that the Parent Device for the USB Composite Device is on my new HP notebook the USB\ROOT_HUB30. and on the old system is USB\VID_8087&PID_8000. In both cases the USB device is plugged-in into an USB 2.0 port.

 

The problem, as I see is, that I do not have an USB 2.0 hub installed on the new HP notebook. How can I resolve this problem?

 

Thank you in advance.

 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.