• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-17-2021 04:07 PM

HP Recommended
Product: Probook 6570b
Operating System: Microsoft Windows 10 (64-bit)

Hi, when I connect the device to USB 3.0, it disconnects itself and connects again and again and again. It only does this when the charger adapter is connected to the PC and charging.
When I disconnect the charger adapter, the battery and PC only run on battery, it does not do so and the USB remains nominally connected.
I have Win 10 64bit and it does.
When I had Win 7 64bit it didn't work.
It started doing a reinstallation on Win 10.
As if something had happened to the power supply, maybe something had been reset in the BIOS.
I also noticed it does when the adapter is plugged into the PC and the PC uses the processor above 10% power, when the power is lower, the USB does not disconnect.
What could it do?
Thank you for answer.

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.