• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-03-2020 06:32 AM

HP Recommended
Product: EliteBook x360 1040 G6
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have the following issue with my new EliteBook x360 1040 G6:

When I shut down my laptop and disconnect the power cable afterwards, the connected USB devices (e.g. mouse, keyboard etc.) still use battery power. When I shut down in the evening, the next morning the battery is only at 80%. When I unplug all USB devices, the battery remains at 100%.

 

I have already tried the following troubleshooting measures, all without success:

- Installation of current BIOS version and current drivers
- Hard-reset of the laptop
- Turn off "Fast Boot" setting in energy settings and in BIOS
- Activate in Device Manager -> USB Controller -> Power setttings --> Allow the computer to turn off this device to save power
- Deactivate in BIOS the setting Advanced -> Port options -> USB Legacy Port Charging deactivated 
 
I feel there must be a setting to switch off USB entirely when the laptop is shut down and the power is disconnected. I would really appreciate any guidance what else I can try.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.