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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-30-2017 08:26 PM

HP Recommended
Product: HP Elitebook 820 G3
Operating System: Microsoft Windows 7 (64-bit)

Hi,

 

I am DESPERATLEY trying to get my new Bose QC 35 wireless headphones to work with my HP laptop.

 

I managed to get the laptop to recognise the headphones - i.e. I have been able to pair them.

 

However, there is no sound coming through the headphones.

 

When I go to 'Devices and Printers', I can see an icon for the Bose headphones. I then right-click on the icon and select 'Services'. 

 

Here, I can see that the computer and the headphones are connected. In the same box, I can see two options: "Listen to Music' and "Forward VoIP calls to Handsfree". 

 

The description alongside the "Listen to music" option is as follows: "With this service you can listen to music by connecting your stereo headset to your computer. Please click the link to start."

 

Nothing happens when I click the link. I believe when it is workin correctly, I should see a big green tick.

 

 

PLEASE HELP!

 

 

Thanks,

Julie-Anne

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