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‎12-28-2021 10:33 AM - edited ‎12-28-2021 01:02 PM

HP Recommended
Product: HP EliteBook 845 G7 | Support Assistant 9.12.43.0
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have a problem with installing Support Assistant: the installer unzips, flashes a black window, and that's it. Running the unzipped installation file directly from the C: folder has the same effect - nothing happens.

 

recorded video screen 

 

I managed to install version 8.8.34.31 but it is impossible to update it because an error appears:

 

 

2021-12-28_18h02_28.png

2021-12-28_18h03_08.png

 

Logs:

 

28.12.2021 18:14:29: IsPreinstall: Checking if presintall mode
28.12.2021 18:14:29: HKEY_LOCAL_MACHINE softwareMicrosoft Windows CurrentVersion Setup key is present, ImageState=IMAGE_STATE_COMPLETE
28.12.2021 18:14:29: Preinstall: False
28.12.2021 18:14:29: SilentInstall: False
28.12.2021 18:14:29: The current installing HPSA version: 9.12.43.0
28.12.2021 18:14:29: Program::HPSA8Installed: Error: Part of string specifying version is too short or too long.
28.12.2021 18:14:29: Program::Main: Error: Part of string specifying version is too short or too long.
28.12.2021 18:14:29: Program::Main: ExitCode: -100

 

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