• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-13-2021 12:21 AM - edited ‎12-15-2021 07:01 AM

HP Recommended
Product: Universal Dock G2
Operating System: macOS 11.0 Big Sur

I have a Macbook Pro 2019 and a HP USB-C/A Universal Dock G2.

 

Firmware version of the dock is 1.1.13.

DisplayLink Manager: 1.5.0

Issue: The dock disconnects randomly, especially when the Macbook connects after a fresh start and/or all programs are starting up. The typically scenario is coming to work, connecting the dock, starting up the computer. The external monitor gets connected but suddenly it disconnects (also the USB mouse disconnects). I then have to unplug the dock in order to get back the connection with the dock. Then this can happen a number of times, and suddenly it stops and everything works great the rest of the day.

 

Any clues or others who experiences this?

 

In addition to this, I also have an audio issue. I use headphones with the dock, and sometimes when shifting between the dock audio and Macbook built-in speakers, I cannot return to using the dock and headphones audio again. This requires a reboot of the Macbook in order to work.

---UPDATE AUDIO ISSUE ---

Seems like if I restart the software I want to use to play audio (e.g. Spotify), the audio returns (at least most of the times, have not fully tested this).

 

Any clues or others who experiences this?

 

I would like to try to downgrade to the previous firmware, as I can't recall I exeperiences these issues as much then (I was working remote then and had a different setup).

 

Is it possible to downgrade the firmware safely, if so how?

 

Thanks! 🙂

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.