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- Unanswered Topics - Notebook
- Unknown Device

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02-04-2018 01:31 PM
Product: Notebook G62
Operating System: Microsoft Windows 7 (64-bit)
In the Device Manager, there are 2 Unknown Devices.
Both Devices hardware IDs is
Hardware IDs = ptun0901
First Device's Instance Path is
Device Instance Path = ROOT\NET\0001
Second Device's Instance Path is
Device Instance Path = ROOT\NET\0000
What are these drivers for ? Cannot Update. Sould i remove, delete, and how ?
Thanks

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