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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-23-2017 04:07 AM

HP Recommended
Product: HP ProBook 650 G2
Operating System: Microsoft Windows 7 (64-bit)

I'm experiencing a very weird and, in my opinion, unlogical keyboard problem with a HP ProBook 650 G2. This is the second user that is experiencing this problem. First time I just gave them another laptop after a couple of failed attempts to fix it. Now I really want to know what is wrong and how I can fix it.

 

The problem is the following:

The user boots her laptop. She enters her bitlocker pincode and boot continues. She then sees the ctrl-alt-del screen. She can enter ctrl-alt-del, but then every keyboard (external and the one from the laptop itself) stop working. Rebooting doesn't fix the problem.

If I then, and here's the weird part, unplug everything from the laptop, pick it up and walk down the hallway with it, the internal keyboard will start working again at the end of the hallway. If I walk back to the users desk, it stops working again.

This is the second user that is experiencing this problem with that type of laptop, they both work in the same main building but two totally different desks and locations inside the building.

 

I have installed new drivers of everything (including BIOS), disabled the bitlocker, installed a docking station, nothing works at that users desk. 

 

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