• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-08-2016 08:24 AM

HP Recommended
Product: ZBook Studio G3
Operating System: Microsoft Windows 10 (64-bit)

I have an issue I'm trying to resolve for some time now. After my laptop wakes up from a sleep state, my wifi adapter will becom disabled (which can only be resolved with a complete reboot). I'm also getting in some cases a bluescreen from Windows (where the faulting component is Netwtw04.sys) which also only happens when the computer is waking up from a sleep state.

 

I've noticed when the wifi adapter becomes disabled I will see shortly before this an entry in the Windows Event Log that says

 

WLAN AutoConfig detected limit connectivity, performing Reset/Recover.adapter.

 

Here are the details of my configuration and what I've done so far to try and resolve it:

 

HP Studio ZBook G3

Windows 10 (OS Build 14393.351)

BIOS 1.14 (9/7/2016)

Wifi Adapter: Intel (R) Dual Band Wireless-AC 8260 (Driver version 19.20.0.6  9/7/2016)

 

Here is what I've tried so far:

 

1. Completely reinstalled Windows 10 from scratch

2. Unchecked the "Allow the computer to turn off this device to save power" option for the adapter

3. Updated all drivers and BIOS from the HP Support site for this laptop

4. Stopped the Intel(R) PROSet/Wireless Zero Configuration Service and set its startup to manual

 

I would appreciate any suggestions if anyone has seen this or knows the solution.

 

Thank you,

 

Bob Ward

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.