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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-23-2021 11:06 PM

HP Recommended
Product: HP Zbook 14u G5
Operating System: Microsoft Windows 10 (64-bit)

Hi, unfortunately my 4G modem is only running on 3G and I get the following error:

 

Kanga1788_0-1627103055185.png

 

It seems to have lost the ability to connect to 4G since I reinstalled the OS. I've researched the forums and people often find the antenna is their issue. Could this be the case for my laptop? I have opened it to change the battery and add more ram but that's all i touched. 

 

I've run the HP support assistant and have the latest driver, the FW for the modem is 12.617.08.00.302. I'd be grateful for any tips. Thanks, Tom.

 

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