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- Windows Hello Stopped Working

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02-15-2021 04:13 PM
HP Omen 17 Inch.
Windows Hello stopped working after Windows 10 update to 20H2.
System restore does not fix it.
I did contact Intel for camera drivers support and followed their instructions as described HERE: https://support.intelrealsense.com/hc/en-us/articles/360022951533-Windows-10-Issues-with-Intel-RealS...
I have an SR300 that was previously working fine.
Intel worked my ticket and the answer was to contact HP and or Microsoft for they could not do anything else.
I have done the typical Microsoft
- DISM.exe /Online /Cleanup-image /Scanhealth
- DISM.exe /Online /Cleanup-image /Restorehealth
- DISM.exe /online /cleanup-image /startcomponentcleanup
- sfc /scannow
And no problems are found and complete properly.
I cleared the TPM on the BIOS and ensured it was recreated. tpm.msc.
I changed my PIN successfully and I am able to login just fine.
I have tested the camera and BOTH video and picture work just fine.
System is completely up to date.
When I try to setup Windows Hello, I click on SETUP then GET STARTED then it prompts me for the PIN which I enter and looks like a window flashes very fast and takes me back to the previous page to do the Windows Hello setup.
EVENT VIEWER shows this error:
-----------------------------------------
Faulting application name: BioEnrollmentHost.exe, version: 10.0.19041.488, time stamp: 0xecace87b
Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae
Exception code: 0xc000027b
Fault offset: 0x000000000010bd5c
Faulting process id: 0x33cc
Faulting application start time: 0x01d703ed52c8286e
Faulting application path: C:\WINDOWS\SystemApps\Microsoft.BioEnrollment_cw5n1h2txyewy\BioEnrollmentHost.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 6b36ffcd-5c64-4915-bb99-acb05483b00c
Faulting package full name: Microsoft.BioEnrollment_10.0.19041.423_neutral__cw5n1h2txyewy
Faulting package-relative application ID: App
I ensure my ID has proper NTFS permission to the entire path.
Also checked the local GPO Security Interactive logon: Require Windows Hello for Business or smart card
Also followed HP instructions HERE: https://support.hp.com/us-en/document/c05873680
Updated BIOS plus all other firmware by using my serial number on the HP site.
Created a new profile and tried it but it also failed.
Disabled MalwareBytes and the Windows 10 Defender and tried it but failed.
I'm out of options...
