• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-18-2020 01:28 AM - edited ‎04-18-2020 03:01 AM

HP Recommended
Product: Zbook 17 G5
Operating System: Microsoft Windows 10 (64-bit)

20200412_154914.jpg

 

Dear HP community,

-A couple of months ago I started having multiple issues with my Windows. I have had lots of viruses in my PC which messed up the registry. I couldn't update Windows nor did the Windows Defender worked. It was just frozen when i got into it. Nothing responded when i clicked quick scan and real time protection. So I've had enough when I got noticed by Windows that the current version is nearing the end of service. I tried to reset the pc, but, for things to get worse, it did everything as expected, but it jammed at 9% at installation. I shut it down forcefully and changes were undone. But no matter how much i tried, the installation was always stuck at 9%, once even for 6 hours. Then i tried full reset, which deletes my files, and it again got stuck at 9%, so i shut it down again, but now it was stuck in a boot loop. The the only thing i could do is grab an installation usb, which i plugged in and installed windows in a partition 4, without formatting or anything else, just install. Now im having issues with gathering all the drivers and original hp software. I was just wondering, if i send my pc to hp service, could they revert all changes, bring my data back, and most importantly perform a clean install of Win10 Pro and all of the original hp software and drivers? I have a 2yr warranty and hp care pack, which says they can pick up my pc and return it in 10 business days.

*sorry if there are some typos, im writing this from phone

-The pc is HP Zbook 17 G5, i7-8750H, Quadro P2000, 450GB M.2 SSD,...

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.