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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-29-2017 10:08 AM

HP Recommended
Product: ZBook 17 G3 Mobile Workstation
Operating System: Microsoft Windows 7 (64-bit)

I have a Zbook 17 G3 Notebook connected to a thunderbolt docking station with 2 Dell monitors attached.  I am experiencing frequent crashes of the NVIDIA driver for the Quadro M1000M display adapter.  It frequently happens when I am scrolling down a web page or PDF and have a Netbeans (a programming IDE) process running in another window.

 

Sometimes the driver is able to recover and sometimes I can use the laptop screen to get to the device manager and disable/enable NVIDIA which fixes the problem.  But most other times the screen is completely black or completely white and I cannot access the computer to shut it down properly and have to power it down manually.

 

I have used HP Support Assistant and SoftPak to update the NVIDIA and other drivers but no luck.  It crashes several times per day.

 

Any advice would be appreciated.

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