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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-25-2021 10:00 AM

HP Recommended
Product: ZBook Studio G5
Operating System: Microsoft Windows 10 (64-bit)

A few days ago my HP Zbook Studio G5 decided to stop charging from the included A/C connector. 

 

My first thought was the issue was with the A/C charger so I order a new one (using a 100W USB-C charger in the meantime).

 

The new HP charger arrived today but I get the same error with the brand new charger.

 

When I connect it it says "The Smart AC Adapter is not functioning correctly" and the white charging light on the side of the laptop blinks for a few seconds and then turns off.

 

Seems to me it might be an issue with the laptop or drivers rather than the charger.

 

When I run the diagnostics on the charger I get the error below, even though it did detect the power adapter initially.

 

Any thoughts? Thanks for the help!

Screenshot 2021-01-25 115902.png

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