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- backlight wont turn on but the computer is running

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08-04-2021 10:26 PM
Product: AX 200 NGW
Ive been using my laptop for the last hour when i picked it up to move to my desk the y went blank… initially i thought i had turned it off by accident but my mouse is still lit up and after shining my flashlight on it i can see the screen is still on and the mouse is moving on the screen but its black like a gameboy without a backlight

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