• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-31-2017 05:04 PM

HP Recommended
Product: HP Chromebook 13 G1
Operating System: Chrome OS

About 15 minutes after I power up chromebook and am using it, the touchpad stops responding.

 

Sometimes I can see the mouse cursor on screen, but cannot move it with touchpad.  Sometimes the mouse cursor vanishes.

 

If I plug in a USB wired mouse, I can use that. However, I want to be able to use the touchpad. ChromeOs version is Version 62.0.3202.97 

 

Restart does not help to fix this, only power off for at least 30minutes, and then power up again.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.