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‎10-30-2020 09:16 AM - edited ‎10-30-2020 10:29 AM

HP Recommended
Product: HP spextre x360 13-ae0xx
Operating System: Microsoft Windows 10 (64-bit)

Hi there, 

I've recently bought a docking station QGeeM 5 in 1 type c to HDMI, two USB (one 3.0 and one 2.0) and two card readers. 

 

The USB ports and the card reader works properly, while I can not make work the HDMI. 

The display plugged in my HP spectre via docking station worked fine a couple of times and then stopped, I can see the display in the setting of the laptop but it is identified as "not active" and impossible to activate. 

 

Possibly there is a problem with the driver plug and play: 

DeviceInstanceId DISPLAY\CMN1376\4&299272b7&0&UID265988     LastDeviceInstanceId DISPLAY\SAM0B7C\4&299272b7&0&UID200195     ClassGuid {4d36e96e-e325-11ce-bfc1-08002be10318}     LocationPath       MigrationRank 0xf000ffff0000f100     Present false  Status 0xc0000719
Detected but no signal from second monitor, not activeDetected but no signal from second monitor, not activeDetected but no signal from second monitor, not activeDetected but no signal from second monitor, not activeDetected but no signal from second monitor, not activeDetected but no signal from second monitor, not active
driver alert problemdriver alert problem

 

   

I've tried the same docking station on an HP envy with AMD Raedon Graphics and everything works fine. Here I attach some pictures showing it working properly. 

working properly on elite bookworking properly on elite bookworking properly on elite bookworking properly on elite bookworking properly on elite bookworking properly on elite bookworking properly on elite bookworking properly on elite bookworking properly on elite bookworking properly on elite book

I've been trying Uefi diagnostic but thinderbolt devices working via Usb C are not supported yet, and this solution as well with no results: https://support.hp.com/us-en/document/c05942533

The model of my laptop is 3DM09EA#ABZ 

 

Thanks in advance for the support and your time, 

 

Alessandro. 

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