• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-03-2020 01:33 AM

HP Recommended
Product: Hp 250 G1
Operating System: Microsoft Windows 10 (64-bit)

Hi, i didnt use my laptop because of broken screen for a couple months. Then i bought a suitible screen, a ssd and a ssd/dvd case and replace it. After that i realized my keyboard didnt work properly and battery was dead. I also replace them and the laptop was perfect except touchpad. It didnt bother me for a long time but i want my laptop work with full function. I did all of this for my sister using. Now, she handle the situation with external mouse. 

 

After all backround of my laptop, for touchpad, I downloaded official driver from hp website but for win 8-64 bit. Didnt work and when i tried to reach driver interface it fails because of couldnt reach the hardware. When i checked Device manager, there is an unknown device named "SMS/MMS" something. I tried to update its driver first automatic then manually. I forced to setup the driver then its fails because of couldnt reach the hardware.

 

Do i also have to replace touchpad?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.