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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-03-2021 07:56 PM

HP Recommended
Product: Envy
Operating System: Microsoft Windows 10 IOT

I have a new HP Envy that I've only been using for about 5 months. Everything has been fine until today I noticed that the screen won't turn on unless it's plugged in. The strange thing is that it doesn't seem to be a battery issue. Once the screen illuminates, I can unplug it and the screen will remain on. The battery also says it's fully charged.

It's frustrating that anytime I want to use it, I have to go to the charger plug it in and then can carry on.

Any ideas what's going on? I tried researching but the only thing I could find was that it was a battery issue which this doesn't seem to be.

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