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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-03-2021 05:32 AM

HP Recommended
Product: Pavilion 15-e039tx
Operating System: Microsoft Windows 10 (64-bit)

Its been around 2 years that my laptop has stopped showing the dedicated GPU under the display adaptors tab in the device manager. It happened all of a sudden, I wasn't even running anything, the card just vanished from the device manager.   

 

I have tried to install every driver on the display drivers section for my laptop (Laptop serial number: E4Y17PA), also tried different driver versions from AMD's websites(including the latest ones), used AMD's cleanup utility (also the DDU utility) to thoroughly remove any previously installed video drivers and then tried the aforementioned steps again, but all the attempts end up in the same error :

 

Error 173 – Radeon Software Install Cannot Proceed as No AMD Graphics Hardware Has Been Detected in Your System Configuration

 

There is no option pertaining to switchable graphics in the BIOS settings, so couldn't find any solution there as well.

Tried disabling the integrated GPU(Intel HD Graphics 4000), the display adaptor then shows 'Generic PnP Monitor', but even then installing the AMD drivers end up in the same error. 

Reinstalling the OS did not help either.

Please guide me towards a solution for this, Thank you.

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